Tuesday, January 25, 2011

What is World Class?

1. World Class service means relentless attention to detail.
2. World Class service means dressing, greeting, listening, observing,anticipating, following-up, and FOCUSING on your guests.
3. World Class service means there is NO room for error.
4. World Class service means impeccable cleanliness.
5. World Class service is creating an environment for MIND-BODYand SPIRIT integration.
6. World Class service is being available yet understated - the focus is on the customer.
7. World Class service is operating and working as a TEAM - everyone knows his/her role.
8. World Class service is believing that you are the BEST.
9. World Class service is saying THANK YOU to the customer at every opportunity.
10. World Class service is going the extra mile, when the extra mile is the expectation of the customer.

Thank You Larry Indiviglia for this World Class List!

Frank Pucher
Fitness 121 Personal Training

Friday, January 21, 2011

How to be a STAR.

"A STAR Performer doesn't seek Attention. They simply OUTSHINE their competition through their THOUGHTS & ACTIONS. Anyone can be a STAR! Simply THINK & ACT like one."

-Frank Pucher
Fitness 121 Personal Training

Monday, January 17, 2011

How to think like me!

I can't be you. You can't be me. But I could think like you & you can think like me. Since I have no idea what the hell you're thinking. I'll share how I think:

"I promise myself to be so strong that nothing can disturb my peace of mind. I look at the sunny side of everything and make my optimism come true. I think only of the best, work only for the best, and expect only the best. I forget the mistakes of the past and press on to the greater achievements of the future. I give so much time to the improvement of myself that I have no time to criticize others. I live in the faith that the whole world is on MY side so long as I am true to the best that is in me!"

Is thinking like me for you? Give it a try, you might like it!

Frank Pucher
Fitness 121 Personal Training