What is World Class?

1. World Class service means relentless attention to detail.
2. World Class service means dressing, greeting, listening, observing,anticipating, following-up, and FOCUSING on your guests.
3. World Class service means there is NO room for error.
4. World Class service means impeccable cleanliness.
5. World Class service is creating an environment for MIND-BODYand SPIRIT integration.
6. World Class service is being available yet understated - the focus is on the customer.
7. World Class service is operating and working as a TEAM - everyone knows his/her role.
8. World Class service is believing that you are the BEST.
9. World Class service is saying THANK YOU to the customer at every opportunity.
10. World Class service is going the extra mile, when the extra mile is the expectation of the customer.

Thank You Larry Indiviglia for this World Class List!

Frank Pucher
Fitness 121 Personal Training